You Won't Find Technical Support Agreements Offered Here Keep Reading to Find Out Why! After providing telephone-based CADD Technical Support for several years, Scott Pearson discovered that the vast majority of so-called "Technical Support Issues" were actually "Training Issues." And likewise over that same period he discovered that CADD Professionals who had received bonafide CADD Training were less likely to find themselves calling for "Technical Support" at all. Coincidence? Not even! CADD Software has become increasingly sophisticated over the years. Just think, your CADD software and the PC that runs it is more powerful than any computer that took the journey to the Moon during the Apollo Space Program. Why then are so many Engineering Design Professionals expected to just sit down at their PC, launch their CADD software, and be instant CADD Experts? There is no answer to that rhetorical question yet many Engineers, Designers, Technicians, and Draftsmen find themselves in exactly that position every day! How long does it take to become truly productive in CADD software? How long does it take to even find the tools in the software to become productive? And here is the most pressing question: How long can YOUR COMPANY afford to wait for real productivity to occur? Scott Pearson has seen many companies commit to CADD Technology and he has seen several of them somehow fail to commit to mastering it through education & training. Sure, training personnel costs money. But companies should also consider the cost of NOT training personnel. Along with "Return On Investment" calculations, Scott Pearson believes that companies should also perform "Failure to Invest" calculations. The cost of lost productivity can often pay for quality CADD training several times over! For those reasons, Scott Pearson is committed to providing TRAINING; not Technical Support. And he preaches his philosophy to every company he encounters. Smart companies understand. When companies invest training dollars, good things happen. The well-trained CADD Professional is not only more productive, he or she is actually happier. And what's not to feel happy about? From the employee's point of view, he or she feels much more confident in accomplishing their CADD assignments and they feel as if they are valued by their Company -- after all, the Company "invested" in them. Confident & Valued. That's a winning combination! And from the Company's point of view happy, confident employees that feel as if they are valued by their Company become employees that are more likely to show loyalty to their Company. Suddenly companies can see turn-over rates decrease. That means Corporate Knowledge builds within the Company. And that creates an atmosphere of excellence. And excellence breeds excellence! Excellence is the name of the game. If you don't believe it, just look at your company's competition. It's pretty easy to categorize competition by asking yourself one question: "Do I want MY company to be like THEIR company?" If the answer is "Yes", then you might want to start copying some of that company's Good Habits. And if you look closely enough, you'll likely find that your competition's strength lies in its People. And you'll likely find that its People "like" being at their company. And once you ask yourself "Why is that so?", you'll likely find that your competition invests in its People. Like I said, excellence breeds excellence! So think of that the next time you reach for a phone to call CADD Technical Support. Shouldn't you really be reaching for Training? If you are ready to invest in Training rather than to continue throwing money into Technical Support, then contact Scott Pearson today.